My name is Hashim Al-Hassan (Regional Head of TBG). I had the chance to stay at your respected Dubai Marriott - Harbour Hotel & Suites from the 10th of Sep. till the 16th. My booking reference is 3939098 (Emirates Airlines). My wife, kids,mini mart, and I were happy about pool, spa, restaurant, and the pleasant treatment of the reception and people who are working in the lobby. Thanks to them for the late check-out.
Unfortunately, there were some issues that disappointed me:
1- Room cleanness: Cockroaches were playing the in refrigerator at the first night we arrived. Please note that we had a sick baby which required his medicine to be saved in a cold place. I talked with the Assistant Manger about the matter and the room service and he was very help full supportive. I clearly stated that I do not want to complaint and I do not want any body to be hurt and what I want is to enjoy and have fun with the family. Anyway, the room service cleaned and things went fine.
2- Room cleanness and Room Service: After 2 0r 3 days Cockroaches were playing agin in the kitchen and my bedroom. I talked with the manger about the following:
a- Please change my room and he changed it.
b- I was not happy about the room service (food service). I pointed that they need to be trained and provide me the food I order. The manager did not come back to me and confirm that things are OK as he promised.
3- I felt bad about the room service who wanted to complete her job by entering my apartment (bedroom's bath) without a permission.
Finally, Marriott is always my best choice, in fact I am staying in (Marriott Riyadh from 3rd of Oct till the 6th and my confirmation # is 8361555), but the service in Dubai was below expectation. I think the staff at the room service may need extra training.
Thanks for reading my complaint wishing you all the best.
Hashim J. Al-Hassan
TBG Regional HeadÂ – Transaction Banking Group
Kingdom of Saudi Arabia- Khobar- Eastern Region
-: Dammam: 31411 P.O Box: 70
': +9663- 894-6878Â Â Ext: 3322
7: +9663- 8983861
Review about: Booking Reference.