Harbour Hotel and Suites - Dubai Harbour - Complaint

Riyadh, Ar Riyad 0 comments
Not resolved


My name is Hashim Al-Hassan (Regional Head of TBG). I had the chance to stay at your respected Dubai Marriott - Harbour Hotel & Suites from the 10th of Sep. till the 16th. My booking reference is 3939098 (Emirates Airlines). My wife, kids,mini mart, and I were happy about pool, spa, restaurant, and the pleasant treatment of the reception and people who are working in the lobby. Thanks to them for the late check-out.

Unfortunately, there were some issues that disappointed me:

1- Room cleanness: Cockroaches were playing the in refrigerator at the first night we arrived. Please note that we had a sick baby which required his medicine to be saved in a cold place. I talked with the Assistant Manger about the matter and the room service and he was very help full supportive. I clearly stated that I do not want to complaint and I do not want any body to be hurt and what I want is to enjoy and have fun with the family. Anyway, the room service cleaned and things went fine.

2- Room cleanness and Room Service: After 2 0r 3 days Cockroaches were playing agin in the kitchen and my bedroom. I talked with the manger about the following:

a- Please change my room and he changed it.

b- I was not happy about the room service (food service). I pointed that they need to be trained and provide me the food I order. The manager did not come back to me and confirm that things are OK as he promised.

3- I felt bad about the room service who wanted to complete her job by entering my apartment (bedroom's bath) without a permission.

Finally, Marriott is always my best choice, in fact I am staying in (Marriott Riyadh from 3rd of Oct till the 6th and my confirmation # is 8361555), but the service in Dubai was below expectation. I think the staff at the room service may need extra training.

Thanks for reading my complaint wishing you all the best.


Hashim J. Al-Hassan

TBG Regional Head  – Transaction Banking Group


Kingdom of Saudi Arabia- Khobar- Eastern Region

-: Dammam: 31411 P.O Box: 70

': +9663- 894-6878   Ext: 3322

7: +9663- 8983861

*: halhassan@shb.com.sa

Review about: Booking Reference.

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